UX Research and User Support
Company: Timehop
Role: Director of User Research and Support
I built and led the user research and user support department at a globally recognized brand with millions of daily active users.
I also lead the development of holiday and seasonal creative campaigns using insights developed in on-going UX research.
Research & Insights Strategy
Company: Sharehold
Role: Founding member + Research and Insights Strategist
I guided the strategic direction of a new research and insights agency as a founding member. On projects, I specialized in design research and insights strategy for a diverse client list. I worked closely with clients from end to end, including planning and executing research plans, developing and presenting actionable insights, and facilitating co-design workshops to turn insights into action.
Lead: Amplified by Design
Role: Research and Insights
Project: Qualitative research targeting trans and queer youth for a top athletic apparel brand. I conducted qualitative interviews with research participants and worked closely with the project lead to synthesize actionable insights.
Lead: JustFix.nyc
Role: Design research consultant
I developed a training for the product team at JustFix to conduct design research with a cohort of tenants.
Community
Management
I’m the co-founder of the Reluctant Planners Happy Hour Club, a meetup and online community bringing together leftist urban planners, designers, and academics. We have nearly 100 members on our email listserv and Slack, which are used to share resources, post jobs, ask questions and commiserate on the challenges of being a progressive urban planner in New York City.
The name is a bit tongue-in-cheek and is intended to signify that we as planners have a particular set of skills and expertise but we are not the only “Experts” in the room when working on a project. We value non-hierarchical collaboration, deep listening, and amplifying perspectives that often go unheard in our work.
Facilitation
Company: Sharehold
Role: Research and Insights Strategist
I worked alongside the project lead to create facilitation guides, oversaw the creation of workshop assets, and lead clients through design thinking workshops to help develop solutions to sticky problems.
Company: BlackSpace
Role: Project Partner/Facilitator
BlackSpace received a grant from the New York State Council for the Arts to lead design charrettes and talks with arts organizations across New York State. As a facilitator, I work to understand the design problem at hand then work with teams to unlock a burst of creativity in short period of time. Workshops are tactile, focused and collaborative.
Outside of my day jobs, I also spent years as a Karaoke DJ on the Jersey Shore, a masterclass in managing complex group dynamics!
Storytelling
I’m preoccupied with storytelling and can be a bit of a yapper. Sometimes I do it onstage (think the Moth). I’ll also sneak in here that I dabble in standup (in a totallycoolnotcringeway). Tl;dr I’m not shy in front of groups big or small.
Community Management
I’m the co-founder of the Reluctant Planners Happy Hour Club, a meetup and online community bringing together leftist urban planners, designers, and academics. We have nearly 100 members on our email listserv and Slack, which are used to share resources, post jobs, ask questions and commiserate on the challenges of being an anti-capitalist urban planner in New York City.
The name is a bit tongue-in-cheek and is intended to signify that we as planners have a particular set of skills and expertise but we are not the only “Experts” in the room when working on a project. We value non-hierarchical collaboration, deep listening, and amplifying perspectives that often go unheard in our work.